FAQ Page
1. General & Services
Q: What services does Flatpackmate provide?
A: Flatpackmate provides professional, custom flat-pack furniture assembly services across European countries. Customers can request an initial assessment by submitting an enquiry form, receive a tailored quote, and schedule an appointment upon payment of a deposit.
Q: Who operates this service?
A: The website www.flatpackmate.com is operated by Crottendorfer Haushaltswaren Produktions GmbH, located at Oberwiesenthaler Str. 10 b, 09474 Crottendorf, Germany.
2. Pricing, Quotes & Payment
Q: How do I obtain a quotation for assembly services?
A: You can fill out our online enquiry form with details of the furniture items to be assembled. Based on your submitted information, our team will calculate a tailored quote for your specific project.
Q: Are prices inclusive of VAT (Value Added Tax)?
A: Yes, in accordance with European Union and German consumer regulations, all final price quotes provided to consumer clients include applicable Statutory Value Added Tax (MwSt.).
Q: How does the payment process work?
A: Once a quote is accepted, a deposit is required to secure your appointment booking. The remaining balance is payable upon completion of the assembly service, as set out in your service agreement.
Q: Which payment methods are accepted?
A: We accept major credit cards and electronic payment methods displayed at checkout. Payment processes are encrypted using standard security protocols to safeguard electronic transactions.
3. Service Process & Appointments
Q: How is an assembly appointment scheduled?
A: After your booking request and deposit are processed, our team will coordinate with you to confirm a mutually agreed date and time for the assembly visit.
Q: What should I prepare before the technician arrives?
A: Please ensure that the delivery of your flat-pack furniture is complete, all packages are located in or adjacent to the room of assembly, and the workspace is clear and accessible.
4. Cancellation, Refunds & Right of Withdrawal
Q: What is the policy regarding statutory Right of Withdrawal (Widerrufsrecht)?
A: Under EU and German consumer protection laws, consumers generally have a 14-day statutory right of withdrawal for service contracts. However, if you expressly request that the assembly service commence before the end of the 14-day withdrawal period, you acknowledge that you lose your right of withdrawal once the service has been fully performed.
Q: Can I reschedule or cancel my appointment?
A: Cancellations or rescheduling requests can be submitted by contacting us via email at furniture@flatpackmate.com. Applicable notice periods and refund details for deposits are defined in our Terms and Conditions.
5. Legal & Data Protection
Q: How is my personal data handled?
A: We process personal information strictly in compliance with the General Data Protection Regulation (GDPR) and applicable German data protection laws (BDSG). Detailed information on how data is collected, processed, and stored is available in our Privacy Policy.
Q: How can I contact customer support?
A: You can reach our customer support team through the following official contact channels:
- Company Name: Crottendorfer Haushaltswaren Produktions GmbH
- Address: Oberwiesenthaler Str. 10 b, 09474 Crottendorf, Germany
- Phone: +49373448560
- Email: furniture@flatpackmate.com
- Website: www.flatpackmate.com