Terms and Conditions

1. General & Information Concerning the Service Provider

1.1. These Terms and Conditions (“Terms”) apply to all contracts, quotes, and service requests concluded between Crottendorfer Haushaltswaren Produktions GmbH (“we”, “us”, or “Service Provider”) and customers (“you” or “Customer”) via the website www.flatpackmate.com (“Website”).

1.2. Service Provider Information:

• Company Name: Crottendorfer Haushaltswaren Produktions GmbH
• Brand Name: Flatpackmate
• Registered Address: Oberwiesenthaler Str. 10 b, 09474 Crottendorf, Germany
• Telephone: +49373448560
• Email: furniture@flatpackmate.com
• Website: www.flatpackmate.com

1.3. These Terms apply exclusively. Deviating or conflicting terms provided by the Customer will not be recognised unless explicitly agreed upon in writing by us.

2. Scope of Services

2.1. Flatpackmate provides assembly and installation services for flat-pack furniture at the Customer’s designated location within designated service areas in Europe (“Services”).

2.2. The Services relate solely to the assembly and installation of furniture items provided entirely by the Customer. We do not sell, supply, manufacture, or deliver furniture items.

3. Service Ordering Process & Contract Formation

3.1. The presentation of services on our Website does not constitute a legally binding offer, but an invitation to request a non-binding quotation.

3.2. Service Request & Assessment: The Customer completes and submits an online inquiry form via the Website detailing the required assembly tasks.

3.3. Quotation: Based on the submitted details, we issue an individual, non-binding written price estimate (“Quotation”) via email.

3.4. Deposit Payment & Contract Conclusion: A binding contract is formed once the Customer accepts the Quotation and successfully pays the required deposit (“Deposit”) through the payment portal on our Website.

3.5. Appointment Scheduling: Following receipt of the Deposit, we will contact the Customer to arrange a mutually agreed date and time slot for the performance of the Services.

4. Pricing, Payments & Deposit Policy

4.1. All prices quoted are in Euros (€) and include applicable Value Added Tax (VAT) in accordance with statutory regulations.

4.2. Deposit: To confirm an assembly appointment, a Deposit specified in the Quotation must be paid at the time of booking.

4.3. Final Balance: The remaining balance of the agreed price is due immediately upon satisfactory completion of the assembly work at the Customer’s location, payable via accepted electronic payment methods or bank transfer.

4.4. Payment processing is conducted through secure payment service providers. You must provide valid and authorized payment details.

5. Customer Obligations & Access Requirements

5.1. The Customer must ensure that the room or area where the assembly is to take place is clean, adequately lit, warm, clear of obstructions, and ready for work prior to the scheduled arrival time.

5.2. The Customer is solely responsible for ensuring that all furniture packages are delivered to the precise room of assembly before the scheduled appointment, and that all necessary parts, hardware, and assembly instructions supplied by the manufacturer are complete and undamaged.

5.3. If assembly cannot proceed due to missing parts, incomplete manufacturer deliveries, or inadequate access, we reserve the right to charge a reasonable call-out fee or abort the appointment.

6. Rescheduling & Cancellation Policy

6.1. Rescheduling by Customer: The Customer may request to reschedule an appointment up to 48 hours prior to the scheduled start time without penalty. Rescheduling requests submitted with less than 48 hours’ notice may incur an administrative fee.

6.2. Cancellation by Customer: Cancellations made at least 48 hours before the scheduled appointment will receive a full refund of the Deposit. For cancellations requested less than 48 hours in advance, the Deposit may be retained to cover administrative and scheduling costs incurred.

6.3. If we are unable to perform the scheduled Services due to unforeseen operational events or severe weather, we will contact you immediately to reschedule the appointment without further liability.

7. Right of Withdrawal (Right of Cancellation) for Consumers

7.1. Consumers residing in the European Union generally possess a statutory right of withdrawal in distance contracts.

7.2. Express Consent for Immediate Performance: Pursuant to Article 16(a) of EU Directive 2011/83/EU and section 356(4) of the German Civil Code (BGB), if you request that the assembly Services commence during the 14-day statutory withdrawal period, you acknowledge and agree that your statutory right of withdrawal expires once the Services have been fully performed.

7.3. If you exercise your right to withdraw after performance has commenced but before the Services are fully completed, you shall pay an amount proportional to the Services provided up to the point of notification.

8. Warranty & Defect Claims

8.1. Statutory warranty rights apply under German law (BGB) regarding the performance of our assembly Services.

8.2. We warrant that the assembly Services will be carried out with due skill, care, and attention in accordance with the assembly instructions provided by the furniture manufacturer.

8.3. Exclusions: We are not responsible or liable for:

• Structural or manufacturing defects inherent in the furniture packages supplied by third-party vendors.
• Missing or defective parts within the manufacturer’s original packaging.
• Damage resulting from incorrect or misleading manufacturer instructions.
• Subsequent alterations, adjustments, or improper use of the assembled items performed by the Customer or third parties after completion.

8.4. The Customer is required to inspect the assembled furniture immediately upon completion of the work and report any visible defects to our personnel on site or in writing within 48 hours.

9. Limitation of Liability

9.1. We are liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health caused by a breach of duty on our part.

9.2. In cases of slight negligence, we are liable only for the violation of essential contractual obligations (cardinal duties). In such cases, liability is limited to typical, foreseeable contractual damages.

9.3. The statutory provisions of the German Product Liability Act (Produkthaftungsgesetz) remain unaffected.

10. Data Protection

We process personal data in accordance with the EU General Data Protection Regulation (GDPR / DSGVO) and applicable local privacy laws. Details regarding the collection, storage, and handling of your data are set out in our Privacy Policy available on our Website.

11. Applicable Law and Jurisdiction

11.1. These Terms and all contracts entered into with us shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

11.3. If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contract shall be the court responsible for our registered seat in Crottendorf, Germany.

12. Alternative Dispute Resolution

The European Commission provides an online dispute resolution platform (ODR), accessible at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Severability

Should any individual provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.